Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Techniverse (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mytechniverse.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@mytechniverse.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@mytechniverse.com
US Dollar ($)
Excellent keyboard. The keys are very soft. It's a pleasure to work. All keys in their places. For a blind set-a very successful option.
Delivery to the House by courier. The keyboard works with seven 64 bit. Made a few tongues, otherwise normal
It came quickly for a week, though the delivery started at first, but it came) everything works I order a second time already))
Arrived quickly, delivered by courier home. The keyboard liked,-compact, the buttons are pleasant to move and to the touch). So that in the center did not bend and did not put on the table-pasted a piece of foamed tape, in the photo you can see. Did not find the PrintScreen button, it turned out to be FN + p. In general, everything suits. Thank you very much to the store!
Excellent product at the best price. Seller shipped the items fast and they arrived in perfect condition. Definitely looking forward to buying more from store. Five stars for you. Have a nice day and good luck in business. Thank you very much.
I ordered the keyboard on November 17, and on December 4 the courier brought it (Irkutsk). I took it to be more convenient to work with the phone (a large number of text). Packaging so-so-normal black package without a doll. The box is slightly crumpled and torn. Keyboard with Samsung Galaxy S8 works fine, who can not understand keyboard shortcuts and language switching-go to settings in "language and input", find there connected keyboard, select separately English and Russian + there are the same keyboard shortcuts can be viewed. While everything works fine. Need 2 AAA batteries. With the computer I will check and add feedback.
Good keyboard. Comfortable mouse. How portable to use conveniently
It's fine, thank you.
Convenient small light keyboard, nice push buttons. Does not slip on the table because of rubber legs. Mouse and keyboard work from one USB receiver, which is convenient. It came without any damage, everything works. The mouse has a switch, the keyboard does not have it. What's in the mouse, what's in the keyboard, next to the battery compartment there is a compartment for the USB receiver.
Small and comfortable clan. I recommend.
Shipping fast!! Connected-everything works, it's on it now and I work .. On the laptop, the Keys began to glitch, decided that the wireless keyboard will solve the problem .. The store is five stars .. Let's see how it works. I will write a comment after testing!!
Excellent keyboard, delivery 3 days to the apartment.
I recommend
Brought quickly in 3 days.
Not yet tested. Brought quickly in 3 days.
Chic thin clave, claws do not get stuck, very satisfied, fast delivery, store recommend!
The parcel was exactly a month. Packed decent. The clan itself checked-works. Location-pressing the keys is convenient.
everything as expected. the keyboard is slim and lightweight. works fine with Windows 10. mine came with eng/rus languages.