Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Techniverse (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mytechniverse.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@mytechniverse.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@mytechniverse.com
US Dollar ($)
Norms
Good watch, check the review!!!
Mega shipping! How many years I order for Ali, such delivery for the first time-9.01.2020 ordered, and 18.01.2020 received in Odessa region!!! Thank you store!!! Packed securely. Equipment, as in the description. Slightly charged... Look very cool, daughter and dad are happy! For work, I will write off later...
For your money, excellent hours!
The child liked, inserted the SIM and the application, but did not fully understand. the call responds to all
Thanks to the store. Sociable, there were connection problems but the seller helped to connect. I advise the store!! Thank You
Great watch. Everything works. The daughter is happy! I recommend.
The clock went to Krasnodar for two months (from 11.11.19 to 11.01.2020), although the store indicated the delivery time on December 15. This moment was unpleasant, as the watch took for a gift. The battery is fully allowed, the box is slightly pressed. All functions at first sight work normally.
For the child it is! ASA's account came in three weeks, packed just in celofan, but nothing hurt. With Simka Tele 2 did not work, with MTS on Hurray! From the first time it was not possible to add a clock to the app, wrote to the store, for a day something was corrected remotely and everything earned as it should!
Everything works. Packed well. figured out quickly. everything works.
Excellent watch
The watch is good, the child is happy. Show time, steps and pulse. Work through the application, installed on the phone and you can watch where the child is. SIM card is usual, bought in MTS. With the clock was a cover "Bunny", a protective glass, a strap. Of the minuses: very weakly hold the charge, for the whole day is not enough and in the application on the floor of the screen advertising (but it's trivia)
Seller just super
The clock is working. Everything is fine. Cellular operator MTS, other Tele 2, Tinkoff, Yota do not work with the data clock.
All the norms work!!!
Chasov arrived in 3 weeks. I liked it very much, everything is as described. The store put more gifts very nice. I recommend this product and this product
Super clock. I take not the first time.
The clock is excellent, everything works as stated. The location determines quite precisely, the battery lasts not more than two days. Remote Listening works. Delivery to Kazan by courier from Moscow in 7 days. The store put stickers and protective film on the screen. Instruction included in the kit in the Russian language, the watch was also on the Russian. Everyone is very satisfied, I recommend!
The watch is delivered on time. I ordered for the new year, so I do not write a review immediately. At first I thought I could not configure, the instruction is incomprehensible. But opened the Internet, there was a video on setting up these hours. You need to download the smartphone program se tracker, insert SIM card, register, enter the clock number, make settings, and everything will work. I bought a MTS card, there is a smart device tariff. When connected for a year 66 rubles per month, very profitable. In general, even a kettle like me managed. From the functions of calls, watches, voice messages, pedometer, alarm clock, tracking the location of the child, you can see the route passed for the day. Necessary minimum. The location determines exactly, even in the room corresponds. The sound is normal. The charge lasts for 2 days. You can recharge from the computer, I insert the wire into the charge from the phone. Of the minuses we would not be prevented by the camera, the homework in the school to take pictures and there is no way to call unknown numbers not included in the book. The goods are satisfied. I recommend